Our Firm, Mission, Culture and Core Values:

Come join our growing firm! Coopers LLP makes society safer by holding wrongdoers accountable in ways that raise consciousness regarding potentially dangerous behaviors while ensuring just compensation for our clients.

Founded on the principle that achieving success for our clients comes only from fulfilled people who remain civil in the legal system’s adversarial process, Coopers LLP is constantly working to create the best culture of any law firm. Fostering a collaborative team culture and open-door environment that supports each employee’s personal and professional growth and ensures the firm is a pleasant and fun environment is of utmost importance to our firm. We love what we do, and it shows.

Our core values are Relentless, Committed, Candid, Respectful, Collaborative, and Wise. We invite you to read more about our core values on our website’s career page.

Position Summary

The Personal Injury Intake & Client Care Specialist’s main objective is interacting with prospective clients to ensure the prompt signing of appropriate personal injury cases and establishing a quality relationship between the prospective client and the firm. This role is hybrid with an office in San Francisco, CA.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Promptly and professionally answer a high volume of inbound inquiries.
• Respond to potential clients via phone, email, chat, and text.
• Coordinate intake meetings between attorneys and potential new clients.
• Perform client relation responsibilities to ensure customer satisfaction.
• Provide support during client consultation.
• Prepare case files for new cases.
• Enter case details of new cases into case management software (FileVine).
• Follow up on potential leads.
• Prepare representation agreements.
• Ensure clients receive transportation services or other requests.
• Provide customer service to potential new clients as needed.
• Keep detailed notes regarding interactions with potential new clients with lead software (Lead Docket).
• Train new intake team members.
• Provide quarterly data reports on potential new clients.
• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion.
• Obtain evidence from the client at the time of the initial in-person interview, including photos of injuries, relevant documents, etc.
• Assist in locating missing/unreachable clients and potential new clients.
• Monitor deadlines for potential new clients.
• Perform other duties as assigned by Management.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Prior legal intake experience preferred.
• Strong customer service and sales skills.
• Strong verbal, interpersonal, and written communication skills.
• Ability to multitask with interruptions in a fast-paced environment.
• Good organizational, time management, and problem-solving skills.
• Ability to exercise flexibility, initiative, good judgment, and discretion.
• Winning attitude.
• Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients.
• Ability to work alone as well as part of a team.
• Excellent attention to detail.
• Ability to manage their time and multi-task effectively.
• Ability to maintain composure and professionalism under pressure.

Required Skills & Education

• High School Diploma is required.
• 0-2 years of office/professional experience.
• Proficient in MS Office and Excel.
• Bachelor’s degree is preferred.
• Ability to multi-task.
• Strong organizational skills.
• Excellent communication skills, in person and over the phone.
• Prior experience with Lead Docket is preferred.
• Ability to work occasional overtime.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged Sitting
• Filing
• Standing

Benefits:

Coopers LLP understands that the best way to provide superb service to our clients is to ensure that our employees love their jobs and the atmosphere they work in. A great culture starts with providing well for our employees. Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Employer-paid medical, dental and vision insurance;
• Competitive pay;
• Retirement matching plan;
• Competitive vacation and holiday policy;
• PTO for staff professional development activities.

Growth:

We encourage our employees on their path to personal and professional growth. We offer a robust growth program that assists employees with envisioning and accomplishing their personal, professional, and financial goals.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Job Type:

• Full-time

Pay:

• $58,000.00 – $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location:

• In person